At CHACHA MUSEUM – The Museum Like Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
- Refunds are only applicable for items that are damaged, defective, or incorrect at the time of delivery.
- To be eligible for a refund, the item must be:
- Unused and in the same condition that you received it
- In its original packaging with all tags intact
2. Refund Request Timeline
- You must raise a refund request within 7 days of receiving the product.
- Requests made after this period may not be accepted.
3. Proof Requirement
- Customers must provide clear photos or videos showing the issue with the product to process the request.
4. Non-Refundable Items
- The following items are not eligible for refunds:
- Products damaged due to misuse or mishandling
- Used or altered items
- Items purchased during clearance or sale (unless defective)
5. Refund Process
- Once your request is reviewed and approved:
- We will notify you via email or WhatsApp
- The refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
6. Replacement Option
- In certain cases, we may offer a replacement instead of a refund, depending on product availability.
7. Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our error (wrong or defective product).
8. Cancellation Policy
- Orders can only be cancelled before they are shipped.
- Once shipped, cancellation is not possible.
9. Contact Us
If you have any questions about our Refund Policy, please contact us: