Return policy

At CHACHA MUSEUM – The Museum Like Shop, we aim to provide a smooth and satisfying shopping experience. If you are not completely happy with your purchase, please review our return policy below.

1. Eligibility for Returns

• Returns are accepted only for items that are:
  
  • Damaged, defective, or incorrect at the time of delivery
• To be eligible for a return, the item must be:
  
  • Unused and in its original condition
  • In the original packaging with all tags and accessories intact

2. Return Request Timeline

• You must request a return within 7 days of receiving the product.
• Requests made after this period may not be accepted.

3. Proof of Issue

• Customers are required to provide clear photos or an unboxing video showing the issue with the product.
• This helps us process your request quickly and fairly.

4. Return Process

1. Contact us via email or WhatsApp with your order details.
2. Share the required proof (photos/video).
3. Once approved, we will provide return instructions.
4. After receiving and inspecting the item, we will proceed with the refund or replacement.
5. The replaced or exchanged product will be delivered in 5-7 business days

5. Replacement or Refund

• Depending on product availability, we may offer:
  
  • Replacement of the product, or
  • Refund to your original payment method
  • The replaced product will be delivered in 5-7 business days

6. Non-Returnable Items

• The following items are not eligible for return:
  
  • Used or damaged products due to misuse
  • Products without original packaging
  • Clearance or sale items (unless defective)

7. Return Shipping

• If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
• In other cases, return shipping charges may be borne by the customer.

8. Refund Timeline

• Once the returned product is received and approved, refunds will be processed within 5–7 business days.

9. Contact Us

For return requests or queries, please contact us: