Return policy

At CHACHA MUSEUM – The Museum Like Shop, we aim to provide a smooth and satisfying shopping experience. If you are not completely happy with your purchase, please review our return policy below.

1. Eligibility for Returns

• Returns are accepted only for items that are:
  • Damaged, defective, or incorrect at the time of delivery
• To be eligible for a return, the item must be:
  • Unused and in its original condition
  • In the original packaging with all tags and accessories intact

2. Return Request Timeline

• You must request a return within 7 days of receiving the product.
• Requests made after this period may not be accepted.

3. Proof of Issue

• Customers are required to provide clear photos or an unboxing video showing the issue with the product.
• This helps us process your request quickly and fairly.

4. Return Process

1. Contact us via email or WhatsApp with your order details.
2. Share the required proof (photos/video).
3. Once approved, we will provide return instructions.
4. After receiving and inspecting the item, we will proceed with the refund or replacement.

5. Replacement or Refund

• Depending on product availability, we may offer:
  • Replacement of the product, or
  • Refund to your original payment method

6. Non-Returnable Items

• The following items are not eligible for return:
  • Used or damaged products due to misuse
  • Products without original packaging
  • Clearance or sale items (unless defective)

7. Return Shipping

• If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
• In other cases, return shipping charges may be borne by the customer.

8. Refund Timeline

• Once the returned product is received and approved, refunds will be processed within 5–7 business days.

9. Contact Us

For return requests or queries, please contact us: